As a Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. 

Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support. 

Requirements:

• several months to 1 year of experience in a support role, preferably in a tech or SaaS environment
• Excellent spoken and written communication skill in English and one of our secondary languages (Russian, Chinese, Vietnamese, Portuguese)
• Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
• Excellent communication and problem-solving skills

Responsibilities:

• Provide  support to customers through various channels including email, Live chats, Telegram, Skype call, TeamViewer, etc;
• Handle billing related operations
• Assist the sales team in driving new sales and managing renewals
• Assist users with all automation-related questions and issues
• Educate users about our product to enhance their understanding and user experience
• Proactively follow up on unresolved issues and ask users for feedback
• Report bugs and feature requests
• Follow up on bugs reported by users to resolve issues and provide sufficient info