As a Technical Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support. You’ll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution.

Responsibilities:

• Independently solves end-users´ technical problems (configuration problems, troubleshooting, software installation);
• Trains and supervises end-users; 
• Conducts simple configuration changes to the applications;
• Analyses system´s functional and technical performance, comes up with solutions
• Participates in the application testing, analysis and implementation; 
• May evaluate the solutions and hence approve them; 
• May administer access rights;
• Vocational IT education as minimum and at least 1 year of work experience or equivalent qualification is required; 
• Writes Customer Support Articles in the internal Knowledge base for juniors and themselves.

Requirements:

• 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment
• Excellent spoken and written communication skill in English and one of our secondary languages (Russian, Chinese, Vietnamese, Portuguese)
• Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
• Strong empathy skills
• Excellent communication and problem-solving skills
• Strong desire to help users and solve any kind of issues
• Strong collaboration skills across teams and departments
• Ability to multi-task
• Knowledge about SQL queries and Python
• Nice to have knowledge about Selenium or Puppeteer for automation