Tech Support
·
Multiple locations
·
Fully Remote
Customer Support Specialist - Portuguese and English
This is a perfect entry-level position to dive into startup environment and gain crucial tech skills
As a Customer Support Agent at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. You’ll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution.
Requirements:
- 0-1 year of experience in a Customer support role, preferably in a tech
- Excellent spoken and written communication skill in English
- Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
- Strong empathy skills, excellent communication and problem-solving skills
Responsibilities:
- Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction
- Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
- Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team.
- Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness
- Share insights and feedback to improve the product and service and contribute to long-term solutions
- Department
- Tech Support
- Locations
- Belo Horizonte, Brazil, Buenos Aires, Argentina, São Paulo, Brazil, Rio de Janeiro, Brazil, Porto Alegre, Brazil, Brazil, Brasília, Brazil
- Remote status
- Fully Remote
About Eyes of Wonder
Eyes of Wonder is more than just a software development company; it is a community of daring minds united by a common passion for technology.
We extend an invitation to fellow explorers, thinkers, and dreamers to initiate this thrilling odyssey with us.
Co-workers
134
Turnover
20 million
Tech Support
·
Multiple locations
·
Fully Remote
Customer Support Specialist - Portuguese and English
This is a perfect entry-level position to dive into startup environment and gain crucial tech skills
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